Douglas Toys 'Mini Highland Cow'

We have a 30-day return policy with respect to all orders, which means you have 30 days after receiving your order to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@beyondtartan.com. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at info@beyondtartan.com.

For purchases made in-store, please note that should a return be accepted, you will receive a gift card for the full amount of the purchase price.  Gift cards can be redeemed at any time on future purchases.  

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded via Shopify.